Can I cancel my reservation?
- Yes. Order cancellations are allowed up to 14 days prior to your event.
- Cancellations within 14 days prior to your event may be cancelled, but may not be fully refunded.
Can I add to my order?
- Yes. Order additions less than 14 days before your event will be considered based on availability.
- Special orders or items from our sister location may not be available less than 14 days prior to your event.
How long can I keep the equipment?
- Pricing is per event (approx. 3days) unless the equipment is moved to a second location and reused.
- Longer rentals at a savings are available.
Can I pick up my own order?
- You do have the option to pick up your order during normal business hours.
- Be advised that all customer pick ups are “Cash & Carry.” By this we mean that you are expected to load your own vehicle and secure the load.
- The Table Guys is not liable for damage to your vehicle, our equipment, or loss of your load at any time.
Is there a Deposit?
- Yes. Orders are considered QUOTES until you have signed and paid your Deposit.
- Once you have signed and paid your Deposit, your QUOTE becomes a RESERVATION which puts a hold on the items that you have ordered.
- The Deposit is equal to 50% of your order total and must be paid 14 days prior to your event.
- The Deposit is Non-Refundable.
When do I pay?
- You are required to pay a 50% Non-Refundable Deposit 14 days prior to your event.
- The Remainder of your order must be paid by the date of delivery (before your items can be delivered) or prior to you picking up your order at our location.
Do Sundays, holidays and after hours cost more?
- Yes, there are surcharges on delivery for after or before hours, holidays and Sundays.
- Yes, there are surcharges for attendants and setup/teardown on holidays and Sundays.
Do you deliver?
- The Table Guys delivers over 60% of all orders.
- Deliveries are to the street level within 10′ of truck access during normal business hours. Similarly, equipment needs to be taken down and stacked appropriately for pick-up.
- After hour deliveries, multiple-stairs, long distance carries and set-up/knock-down of equipment is available for an additional charge.
- We strive to deliver as close as possible to your requested time, however we can only guarantee a 5 hour window.
- There is a minimum delivery charge. Call for exact quote.
Item Prices & Availability are NOT Guaranteed until proper Deposit is made on Reservations. Quotes Do Not Guarantee price/availability.
Fees & Policies are subject to change. Please visit our FAQ & Policies page for more information or inquire with our Event Specialist.